11
CRM setup
One place where every lead lives and nothing gets lost.
See the service →Systems
Automation · Service 13
Fewer no-shows, and past customers who come back.
Two of the cheapest wins in local business: keep the appointments you've already booked, and wake up the customers you've already earned.
Where this usually goes wrong
An empty slot is the most expensive thing in a service business. The customer is already booked, and the money is already spent to get them.
Reminders and a short rebooking message protect those slots. Reactivation brings back the people you’d otherwise forget about.
What's included
What you get.
- Confirmations and reminders by text and email
- A no-show recovery sequence that offers a simple way to rebook
- Reactivation campaigns to past customers
- Review requests after a visit
- Replies routed to a person, so nothing is automated into a dead end
- Reports on appointments kept, rebooked, and brought back
What moves, and when
Early signs
Reminders and no-show recovery live in the first weeks.
The longer play
Over the following months, a calendar with fewer empty slots and a past-customer list that earns again.
In writing
30-day restore-and-refund
For 30 days after any change we make, if it breaks something that was working, we restore it or refund the work.
FAQ
Reminders & reactivation: questions we get
Will reminders annoy my customers?
Done well, they're a courtesy. We keep them short, timed sensibly, and easy to reply to.
What is database reactivation?
A campaign to people who have bought from you before and gone quiet. They already know you, which is why it's one of the cheapest ways to book work.
Do you need my customer list?
Yes, for reactivation, and we handle it carefully. We'll also set up the consent wording for any new contacts.
Works well with
12
Instant follow-up
A reply in seconds, plus AI screening before it reaches your front desk.
See the service →Systems
07
Email marketing
Newsletters and follow-up sequences written to be read.
See the service →Growth
Free Growth Audit
See what is holding your marketing back.
The free Growth Audit looks at your site speed, mobile layout, booking path, search readiness, AI visibility, and reviews. Every finding points at a fix.